Refund policy

Last updated: 26 September 2026

At Noventura, we want you to be satisfied with your purchase. This Returns & Refund Policy explains your rights and our process for returns, refunds and faulty or damaged products.

1. Your Consumer Rights

If you are a consumer in Ireland or the European Union, you may have legal rights when purchasing products online, including a statutory right to cancel certain online purchases within 14 days of receiving your order.

These legal rights are separate from any additional returns policy that Noventura may offer.

Nothing in this policy is intended to limit or remove your statutory consumer rights.

2. 14-Day Cancellation Period

Where the statutory right of withdrawal applies, you generally have 14 days from the date you receive your goods to notify us that you wish to cancel your purchase.

After notifying us, you generally have a further 14 days to return the goods.

To request a cancellation or return, contact us at:

infonoventura@gmail.com

Please include your order number and clearly state that you wish to cancel or return your order.

3. Condition of Returned Products

Where you are exercising a statutory cancellation right, you may handle the goods to the extent necessary to establish their nature, characteristics and functioning.

However, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the goods.

Where applicable, products should be returned with their original packaging, accessories and any included items.

4. Faulty or Defective Products

If you receive a product that is faulty, defective or does not conform to the contract, please contact us at infonoventura@gmail.com.

Please provide:

Your order number
A description of the problem
Photographs or videos showing the issue where appropriate

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection law.

5. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number and photographs of the damaged product and packaging where possible.

We will review the issue and work with you to find an appropriate solution.

6. Refunds

Where you are legally entitled to a refund, we will process the refund in accordance with applicable consumer protection law.

Refunds will generally be made using the original payment method unless otherwise agreed.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

7. Original Shipping Costs

Where a statutory cancellation right applies, we will generally refund the standard delivery charge paid for the original order.

If you selected a more expensive delivery option than the least expensive standard delivery method available, the additional cost may not be refundable where permitted by law.

8. Return Shipping Costs

Where you exercise a statutory right to cancel an order, you may generally be responsible for the direct cost of returning the goods unless:

The goods are faulty or defective;
We sent you the wrong product; or
We have agreed to cover the return cost.

9. Items That Cannot Be Returned

Certain products may be excluded from a statutory cancellation right where permitted by law, including products that:

Are made to your specifications or clearly personalised;
Are sealed products that are not suitable for return for health or hygiene reasons once unsealed; or
Fall within another legally recognised exemption.

Any applicable exemption will be communicated where relevant.

10. International Returns

Customers outside Ireland and the European Union may have different consumer rights depending on their country.

Where applicable, returns and refunds will be handled in accordance with the mandatory consumer protection laws applicable to the relevant transaction.